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How to contact customer service

Torchlight: Infinite was uploaded during its two weeks Closed beta Test on September 5 before affinal launch in October. From the house of XD inc., it gives players the experience of encountering swarms of monsters, piercing explosions, leaps of deadly characters, and some of the smoothest and most skillful Torchlight combat to date. It is set in a post-apocalyptic era where users embark on an epic quest to save the sacred land of Leptis from Amber, burning embers. The game has a cry 10K+ Downloads even before a full-fledged launch, as users from all parts of the world took up the challenge to conquer Legendary Bosses using a combination of resources, skills, talents, and traits to create an ideal hero. The need to contact customer support has steadily increased in Torchlight: Infinite.

Although the game has successfully delivered all the key elements one expects from the genre, there are still a lot of issues that need to be addressed by the developers. Some fans face obstacles in the form of bugs in the game, account issues, and various other character issues. We want all users to have a smooth and hassle-free gaming experience without being bothered by in-game bugs. Here is our step-by-step guide for contacting Torchlight: Infinite Customer Support Team.

The support team has already answered many frequently asked questions on the game’s official website. But if anyone couldn’t satisfy themselves, the Torchlight: Infinite customer service is available at all times to answer questions from players.

There are three ways to contact the customer support team of Torchlight: Infinite. Players can contact via game menu options, they can access the FAQ and Guide section from the the official site of the game, Where, they can contact the developers at XD inc. directly, through their social media handles.

How to contact through the in-game customer service option

Players must launch the game on their devices. Once the title screen of the game has loaded, they should follow the steps below:

  • Tap on the three-dot circled icon present on the title screen of the game. A pop-up menu will then appear on your screen.
  • Choose the Player service option among the other menu options. That would take you to the game Customer Service Center. The in-game help center has two tabs, namely, Help Articles and My tickets. Players must navigate to the Help Articles tongue.
Image via XD Inc.
  • You will find that the developers have already addressed the Frequently asked questions about the. To view answers for them, just tap the search bar to manually enter your query. Only the keywords in your query would serve the purpose. Chances are you’ll find your exact problem there.

Raise a ticket

If your problem persists or is different, you should create a ticket. To do this, follow the steps below:

  • Tap the Contact us button at the bottom of the Help Center page.
Torchlight-Infinite-Help-Categories
Image via XD inc.
  • You will then be prompted to choose the category of your issue. It could be an account problem, a connection problem, an in-game bug or another game problem. Choose the one that best describes your problem. You will then be prompted for the following inputs:
    • The subject of your problem.
    • The date of occurrence.
    • The time of occurrence (optional field).
    • A detailed description of our problem.
    • Relevant screenshots of your query for better support (file size should not exceed 10MB).
  • Once you are done with the entries, press Submit. The customer support team will contact you soon. You can keep an eye on your raised and addressed Tickets by navigating to the My tickets under the customer service center.

How to contact via Torchlight: Infinite Support website

Players can directly access the official help site of Torchlight: Infinite and go to customer service option from there. This could be another alternative in case players are having connection issues and cannot access the in-game support option.

  • Visit the game’s official site here.
  • You can access the knowledge base of Torchlight: Infinite of this page which would guide beginners on all heroes, gears, affixes and talents. To do so, tap on the three dots icon present at the top right corner of the homepage of the website.
  • Access the Wiki tab from the drop-down menu options.
Torchlight-Infinite-Official-Site
Image via XD inc.
  • Now just jump to the tab/category you want to know about and read from there.

However, as of now, one cannot report a problem or create a ticket from this website. We will update this space once this feature becomes available.

How to contact the developer team directly

You can email the developer team directly here. Another approach could be to contact the developers via their Social media handles. @torchlight_xd is the support Twitter account of Torchlight: Infinite to respond to user requests. You can join the team at @torchlightinfinite.globalwho is the official Facebook identifier of Torchlight: Infinite. Players should also follow up on their Discord server, where tons of passionate fans are there to help users with queries.

Suntil you had problems contacting the Torchlight: Infinite customer support team? Head straight to our comment section and get your questions answered. Good game !

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